Selling Instructions

The ability to sell items is restricted to known, active members of the puzzle community and members of the IPP. If you do not qualify as a listing member, you may become one by having references from several current members.  New accounts are by default restricted to bidding only.  To request selling privileges, please log in to the Members Area and click the "Request Selling Privileges" button.  You will be contacted by a Marketplace administrator should we require additional information to approve your request.

Once approved you will see a "Sell" link on the header navigation bar.  Before listing an item is it VITAL that you understand the selling options and properly configure your account.  Please read this page in its entirety before listing any items.

Listing Items For Sale
Items may be listed at any time prior to the event.  Once listed they will be visible for browsing, and once the event begins the items will automatically become active and open for bidding.  The earlier you list items, the sooner they will be visible and the higher interest they will garner from potential buyers.

Before listing items, please navigate to the Seller Tools section (Members Area > Selling > Seller Tools) and configure the various settings.  You will need to configure your shipping options; please note in particular the restrictions implied by your choice of worldwide shipping.  You will also be able to configure various pre-filled fields which can make listing multiple items more efficient.

Listings Are Binding
Listing an item for sale creates a binding contract between the bidder and the seller.  Item removal is not allowed once the event begins; please think carefully before submitting any item for sale.  Should a seller not fulfill a sale, they will be permanently barred from participating in future Marketplace events.

Category Selection
The categories follow the top level of the Slocum classification system.

Listing Details
Enter the details of the item you wish to sell. Please be as detailed as possible with the description, including the cost of shipping both domestically and internationally, as well as accepted payment options. Each listing must be accompanied by at least one image, and images cannot be larger than 5000kb.  Listing items directly from a phone will frequently be problematic because the photo is too large or in the incorrect format.  To resolve this issue, simply email the photos to yourself and your phone software will compress the images into an acceptable size.
The seller alone is responsible for the content of their listing, to include descriptions and photographs.  Marketplace Admins do not have access to the items and can not provide any further details.  Should a buyer need more information before placing a bid they will contact you via the built-in messaging system.  Please be responsive to such requests and provide any information that you are able to.

Homepage Featured
The Homepage Featured is a free option which will randomly display your item on the homepage to site visitors once the event begins and the listings become active.  Its use is recommended.

What is the SPH Item Size?
The SPH ( Standardized Puzzle Hamster) is a unit of measure pioneered by collector Steve Nicholls.  One SPH equals 160mm x 76mm and weighs 64grams.  And is furry.

Listing Durations
The Marketplace is a scheduled event that runs three times per year; all items start with a seven-day duration and close at the same time unless the anti snipe feature is activated by bidders.

Make Offer
The Make Offer function allows a bidder to make an instant offer on the item being sold. If the offer is within the range specified by the seller, he/she will be notified. Once notified, the seller can choose to accept or turn down the offer. Please note that the offer range must be specified by the seller during the auction listing process.

International Shipping / Postage Setup
It is important to note that unless a seller enabled International Shipping, bidders from other countries will be unable to places a bid on the item.
To configure postage and shipping options, please go to the Postage Setup (Home > Members Area > Selling > Seller Tools > Postage Setup).  Offering combined shipping on multiple items is recommended but not required.  Combined shipping amounts can be negotiated and agreed upon with the buyer after the sale using the Messaging system.

Auction Fees
All fees are paid by the seller; the buyer pays no fees.  Fees amounts may be viewed by clicking on the "Site Fees" link on the bottom of every Marketplace page.  Fees are due once all items have closed; an invoice will be sent via email and may be paid via PayPal to "".  Should a sale for some reason be canceled or otherwise not completed, the fees for that transaction will be deducted.  Non-payment of fees will result in a suspension of your account.  Should your balance remain unpaid at the start of the next event your account will be permanently disabled and you will no longer be able to participate in the Marketplace as a buyer or seller.

Proxy Bidding
The Marketplace utilizes a proxy bidding system. That means that when a bid is placed, only the minimum necessary amount to maintain status as the highest bidder is committed.  The amount of a maximum proxy bid is not revealed; only what is necessary to win the auction within the constraints of the bidding increment (below) is shown as a bid.

Reserve Auctions
At times a seller may elect to protect their item with a reserve amount. This can be thought of as an undisclosed bid by the seller. If an auction is protected by a reserve, the seller is not obligated to sell the item unless the reserve amount has been met. If the final bid does not meet the reserve, the seller may elect to accept the final bid anyway, in which case the item is sold and the bid is considered binding.

Anti-Snipe Feature
Auctions within one day of closing are protected by an anti-sniping feature. Due to the international nature of the clientele, any bid placed within the last 24 hours automatically extends the bidding time by a certain amount the moment the bid is placed. Therefore, sniping auctions is foiled. A sniper bidding during the last few seconds of the auction simply extends the auction time, allowing the sniped bidder to reply.  This extension diminishes over time to encourage resolution as shown in the table below:
Day 1 through 3 = 24 hour extension
Day 4 = 12 hour extension
Day 5 = 6 hour extension
Day 6+ = 3 hour extension

Proxy Bidding and Anti-Snipe
When a bid is placed that increases the existing leading bidders proxy bid, the anti-snipe time extension WILL be triggered whether or not the new bid exceeds the current high bidders' reserve. This is intentional so as to give the losing bidder a chance to re-bid.

Reserve and Anti-Snipe
If an item is protected by a reserve, the anti snipe feature will not be activated unless the previous bid has met the reserve. To say it another way, if a bid is placed and it does not meet the reserve requirement, the auction will end at the originally scheduled time and will not be extended.

Bidding Increments
Bid increments are as follows: 
$0.01 - $0.99  - $0.25 Increment
$1.00 - $4.99  - $0.50 Increment
$5.00 - $19.99  - $1.00 Increment
$20.00 - $49.99  - $2.00 Increment
$50.00 - $99.99  - $5.00 Increment
$100.00 - $249.99  - $10.00 Increment
$250.00 - $499.99  - $15.00 Increment
$500.00 - $999.99  - $25.00 Increment
$1,000.00 - $2,499.99  - $50.00 Increment
$2,500.00 - $4,999.99  - $100.00 Increment
$5,000.00 - $9,999.99  - $200.00 Increment
$10,000+  - $250.00 Increment

Bid Cancellations
Bids are a binding contract between the buyer and seller, and will not be canceled under any circumstances.  Non-paying bidders will be permanently banned from the Marketplace.

Combined Invoices
Buyers and sellers may combine purchases from a single seller provided the following criteria are met:
-Sale Transaction fees are paid
-Items prices are in the same currency
-Items are in the same location
To combine invoices as a seller, from the My Sales menu (Home > Members Area > Selling > My Sales), select two (or more) invoices and click Combine.  Please note that combining invoices is irreversible, therefore please ensure you are finished selling all items before combining.

Contacting Buyer
The buyer may be contacted through the built in Marketplace messaging system.  Communication outside the Marketplace framework may be considered bypassing the fee structure and result in either buyer or seller being banned from future events.  Buyers are expressly forbidden from soliciting sellers in order to purchase puzzles outside the Marketplace framework; should this occur, please report it immediately by clicking on the "Contact Us" button below.  Marketplace Admins have access to all communication on the Marketplace messaging board and reserve the right to monitor such information to detect users bypassing the system.

After Sale
After the sale, you should send an invoice to the winning bidder in the "My Sales" section.  The buyer and seller use the built in invoicing and messaging function to coordinate payment and delivery.  Buyer and seller work together to handle payment and delivery; Marketplace staff are in no way involved in the transaction and will not be able to answer questions specific to a particular listing.
Within the invoice page you will see a dollar icon and a car icon.  Pressing the dollar icon will mark the invoice as paid.  Pressing the car icon allows you to enter the shipment tracking number, and will send a notification of such to the buyer.

To leave feedback, go to Members Area > Feedback > Leave Feedback. There you may rate the user and leave specific comments. Please remember that comments are permanent and will not be deleted. Always attempt to work out any issues with the other member first - leaving negative feedback should be an absolute last resort.

Problems After Sale
The buyer and seller should make every effort to resolve any disputes arising from the sale of an item between themselves.  If as a seller you are unable to come to a resolution, please contact us using the "Contact Us" button at the bottom of each page.  In the case of clear and documented misrepresentation, we will attempt to mediate.  Our remedy is limited to disallowing future participation in the marketplace. Under no circumstances will we be able to, nor held liable for, recovering funds.

Non-Paying Bidder / Non-Shipping Seller
Non-Paying Bidders: Payment must be sent to the seller within two weeks of the auction close. Extensions to this timeline may be approved at the seller's option. After two weeks the non-paying bidder will be banned from the next event. On the second non-paying offense, the bidder will be permanently banned from the Marketplace.
Non-Shipping Seller: Any seller who refuses to ship the item once payment has been sent will be immediately and permanently banned.